KITE 2025 New Product Award โ€” Local IT | SACEEC
Business continuity

A plan that works on the worst day

Most continuity plans are written once, filed, and first opened during the incident they were meant to cover. Dimeri holds the process dependencies, recovery objectives and test results as live records, so the plan is current when it is needed.

Recovery objectivesTested Q3
Core bankingRTO 4hPaymentsRTO 6hCustomer portalRTO 12hReportingRTO 24h
0h12h24h48h

Recovery objectives per process

Why continuity plans fail on the day

The plan describes an old organisation

Written three years ago, it names systems that were replaced, people who have moved on and sites that closed, and it has not been revisited since.

Recovery targets were never tested

A four hour recovery objective sits in the document with nothing behind it, so the first real measurement happens during the outage.

Ownership stays with the coordinator

Continuity is owned by a coordinator rather than by the people who run each critical process, so operational detail stays uncaptured.

Dependencies stay hidden

A single supplier or system sits under four critical processes, which only becomes clear once it has already taken all four down.

Run continuity the steady way with Dimeri

Impact analysis that stays current

Critical processes carry their recovery time and point objectives, their dependencies and their owner, reviewed on a cycle rather than at rewrite time.

Dependencies mapped through

Systems, suppliers, sites and people are linked to the processes that rely on them, so a single point of failure is visible before it proves itself.

A named owner per process

Each critical process has one accountable person who maintains its plan and its dependencies, with review reminders that reach them directly.

Tests that produce actions

Exercises record what actually happened against the stated objective, and the shortfalls become tracked actions rather than observations in a report.

A clear path to real resilience

Four steps from a filed document to a plan that holds up under pressure.

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Critical processes are identified with the consequence and timing of their loss, which is what sets recovery objectives rather than a target chosen because it sounded reasonable.

Built for clarity, designed for control

The impact analysis, the dependency map and the test record are one set of facts seen from different angles.

Recovery objectivesTested Q3
Core bankingRTO 4hPaymentsRTO 6hCustomer portalRTO 12hReportingRTO 24h
0h12h24h48h

Recovery objectives

Every critical process with its recovery time and point objective, and how the last test measured against it.

Third party register148 vendors
Cloud hosting providerCritical82
Payroll bureauCritical74
Security contractorHigh58
Catering servicesLow91

Supplier dependencies

The third parties recovery relies on, tiered by the consequence of their failure during an incident.

Control libraryISO 31000
Segregation of duties92%Preventive
Exception reporting74%Detective
Incident escalation61%Corrective

Continuity controls

Backups, failover, alternate sites and standby arrangements held as controls with test evidence.

Treatment planQ3
2 of 4 closed1 overdue
โœ“Dual supplier for critical sparesClosedT. Mokoena ยท 12 Aug20 โ†’ 9
โœ“Quarterly access recertificationClosedN. Adeyemi ยท 29 Aug16 โ†’ 8
Contractor induction refreshOn trackS. Naidoo ยท 04 Sep12 โ†’ 12
Pipeline integrity inspectionOverdueL. Dlamini ยท 22 Jul15 โ†’ 15

Post exercise actions

What the test exposed, turned into owned actions with dates, carried until closed with proof.

Board packGenerated
Audit & risk committeeQ3 ยท 18 pp
12Above appetite โ†“ 387%Controls tested โ†‘ 9
01Risk appetite position3 pp02Movements since last meeting2 pp03Control effectiveness4 pp04Overdue treatment actions1 p

Committee reporting

Resilience position, test coverage and open actions generated from the live record.

When resilience becomes a business advantage

Ready before you are asked

A client resilience questionnaire, a regulator query or an insurer's review draws on impact analysis and test results that already exist with their dates.

Shorter outages

Because dependencies are mapped and plans are owned by the people who run the process, recovery starts from knowledge rather than from a document search.

One analysis, many uses

The same process and dependency map feeds continuity, operational risk and third party risk, so the work is done once and used three times.

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FAQ

Frequently Asked Questions

What is business continuity management software?
Business continuity management (BCM) software helps organisations plan for, respond to, and recover from disruptions. Instead of maintaining recovery plans in Word documents and spreadsheets, teams use a centralised platform for business impact analysis, recovery planning, crisis management, and exercise tracking. Dimeri is BCM software built specifically for African organisations.
Who needs business continuity planning?
Any organisation that needs to maintain operations during disruptions benefits from BCM. This includes financial services firms (required by SARB operational resilience guidance), healthcare providers, critical infrastructure operators, and any company with regulatory obligations under King IV Principle 11. If a disruption could affect your customers, revenue, or regulatory standing, you need structured continuity planning.
What is a business impact analysis (BIA)?
A BIA identifies your organisation's critical processes and measures the financial, operational, reputational, and regulatory impact of losing each one. It determines Recovery Time Objectives (how quickly you need to restore a process) and Recovery Point Objectives (how much data loss is acceptable). Dimeri's BIA module scores impact across multiple dimensions and AI suggests RTO/RPO targets based on industry benchmarks.
How does BCP testing work in Dimeri?
Dimeri supports three types of exercises: tabletop (discussion-based), walkthrough (step-by-step plan review), and full simulation (live activation). You schedule exercises, assign participants, record observations, log findings, and track remediation actions. Every exercise result feeds back into plan improvements. AI analyses test results and flags recurring gaps.
Is Dimeri free to use?
Yes. Dimeri offers a free workspace that includes a full plan register, business impact analysis, recovery planning, and up to three users. You can upgrade when you need more users, additional modules like crisis management or exercise tracking, or premium integrations. No credit card is required to start.

Still have questions? Talk to our team โ†’