Last Updated: April 6, 2026
Welcome to Dimeri. These Terms of Service ("Terms") govern your access to and use of the Dimeri enterprise risk management platform, including our website, applications, APIs, and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In that case, "you" and "your" will refer to that organization.
If you do not agree to these Terms, you may not access or use the Service.
Dimeri provides an AI-powered enterprise risk management platform that enables organizations to:
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
To access certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to:
Dimeri will not be liable for any loss or damage arising from your failure to comply with these security obligations.
We reserve the right to suspend or terminate your account and access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms.
The Service is offered through various subscription plans, including free and paid tiers. The features available to you depend on your subscription plan. Details of each plan are available on our pricing page.
For paid subscription plans, you agree to pay all applicable fees as described on our pricing page. Fees may be quoted in South African Rand (ZAR), US Dollars (USD), or other currencies depending on your location. All fees are non-refundable. We reserve the right to change our fees at any time by posting the changes on our website. Fee changes will apply to subsequent billing cycles. Your continued use of the Service after a fee change constitutes your acceptance of the new fees.
Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
All fees are exclusive of Value Added Tax (VAT) at the applicable rate as prescribed by South African law. VAT will be added to invoices where applicable. International customers may be subject to additional taxes in their jurisdiction.
You retain ownership of all data, information, and materials that you submit, upload, or otherwise make available through the Service ("User Content"). By submitting User Content, you grant Dimeri a worldwide, non-exclusive, royalty-free license to use, process, store, and display your User Content solely to provide and improve the Service.
Dimeri is registered in South Africa and serves users globally. We process User Content in accordance with our Privacy Policy, and personal information we process on your behalf in accordance with our Data Processing Agreement. By using the Service, you expressly consent to the transfer, processing, and storage of your data in any country where we or our service providers maintain facilities, including but not limited to South Africa, the European Union, United States, and other regions. Data storage and processing locations vary based on your subscription tier:
You acknowledge that data protection laws in some jurisdictions may differ from those in your country. By using the Service, you consent to such transfers and agree that Dimeri is not liable for any data protection requirements in your jurisdiction beyond those explicitly agreed in writing.
You may export your User Content at any time through the Service's export functionality. Upon termination of your account, you will have a reasonable period to export your data before it is deleted.
You agree not to submit User Content that:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
The Service and its original content, features, and functionality are and will remain the exclusive property of Dimeri and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Dimeri.
Subject to your compliance with these Terms, Dimeri grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
The Service includes AI-powered features that provide automated suggestions, risk assessments, and recommendations. These features are designed to assist your risk management processes but should not be relied upon as the sole basis for business decisions.
Dimeri integrates with multiple third-party AI providers — including but not limited to OpenAI (GPT), Anthropic (Claude), DeepSeek, Google (Gemini), Mistral, and Meta (LLaMA) — to power AI-assisted features within the Service. Dimeri reserves the right to add, remove, or change AI providers at any time without prior notice to improve the quality, performance, cost-efficiency, or reliability of the Service.
When you use AI features, only the specific context you are actively working with (e.g., a risk description, control details, or strategic objective) is sent to the relevant AI provider. Dimeri does not send bulk data exports or unrelated workspace data to AI providers.
Customer data is not used for AI model training by Dimeri. We select AI providers and configure API integrations that contractually prohibit or limit training on customer inputs, in accordance with each provider's API data usage policies. However, Dimeri cannot guarantee the internal practices of third-party AI providers beyond their published policies and contractual commitments. By using AI features, you acknowledge this limitation and consent to data being processed by the active AI provider(s).
While we strive to provide accurate and helpful AI-generated content, we do not guarantee the accuracy, completeness, or suitability of any AI-generated outputs. AI outputs are advisory only. You are solely responsible for reviewing, verifying, and validating all AI-generated content before use or reliance.
AI features are intended to augment, not replace, human judgment. You should always apply appropriate human oversight and professional judgment when making risk management decisions. All AI-generated assessments require user confirmation before being saved to the platform.
AI features are entirely optional. You may use the Service without engaging any AI functionality.
Dimeri offers free AI-GRC tools on its website that do not require account registration. By using these tools, you agree that:
The Service may integrate with or contain links to third-party websites, services, or applications ("Third-Party Services"). We do not control, endorse, or assume responsibility for any Third-Party Services. Your use of Third-Party Services is governed by their respective terms and policies.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOU USE THE SERVICE AT YOUR OWN RISK.
DIMERI EXPRESSLY DISCLAIMS ALL WARRANTIES AND DOES NOT WARRANT THAT:
AI-GENERATED CONTENT AND RECOMMENDATIONS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING AND VALIDATING ALL OUTPUTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIMERI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:
IN NO EVENT SHALL DIMERI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE LESSER OF: (A) THE AMOUNT PAID BY YOU TO DIMERI DURING THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).
FOR FREE TIER USERS, DIMERI'S MAXIMUM LIABILITY SHALL BE ZERO (USD $0). THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF DIMERI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify, and hold completely harmless Dimeri and its affiliates, subsidiaries, directors, officers, employees, agents, partners, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs), arising out of or in any way connected with:
This indemnification obligation will survive the termination of these Terms and your use of the Service.
These Terms shall be governed by and construed exclusively in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions or your country of residence. By using the Service, you agree that South African law governs these Terms regardless of where you are located.
Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiations. If the dispute cannot be resolved through negotiations within thirty (30) days, the dispute shall be finally resolved by binding arbitration in Johannesburg, South Africa, in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). The arbitration shall be conducted in English. You waive any right to participate in a class action lawsuit or class-wide arbitration.
You irrevocably submit to the exclusive jurisdiction of the courts of South Africa (specifically the South Gauteng High Court in Johannesburg) for any legal proceedings arising from these Terms. You waive any objection to venue in such courts and agree not to commence any legal action in any other jurisdiction. You agree to bear all costs associated with any legal proceedings, including Dimeri's reasonable legal fees if Dimeri prevails.
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
We encourage you to review these Terms periodically for any updates or changes.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Dimeri concerning the Service.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
The failure of Dimeri to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms, by operation of law or otherwise, without Dimeri's prior written consent. Dimeri may assign these Terms without restriction.
Any notices or other communications provided by Dimeri under these Terms will be given by posting to the Service or by email to the address associated with your account.
If you have any questions about these Terms, please contact us at:
Dimeri (Pty) Ltd
Attn: Legal Department
9 Lena Ahrens Road, Glenwood
Durban, 4001
South Africa
Email: phumi@dimeri.ai
Effective Date: These Terms of Service are effective as of March 1, 2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.