KITE 2025 New Product Award — Local IT | SACEEC
Case Studies/Urban Local Municipality
Municipal Service DeliveryGovernment & Public Sector

Enterprise Risk for Service Delivery in an Urban Municipality

KRS structured enterprise risk assessment across electricity, water, roads, and waste management with a prioritised mitigation roadmap and strengthened governance oversight.

5Service delivery areas assessed
1Enterprise risk report
100%Mitigation roadmap defined

Organisational Profile

A large urban local municipality delivering electricity, water, roads, waste management, and community facilities under significant infrastructure and governance pressure.

Sector Context

The municipality operates under public sector governance frameworks with budget constraints, infrastructure backlogs, and public accountability pressures.

  • Service delivery risk translates directly into social and financial exposure
  • Audit and oversight obligations require structured risk documentation

Nature of Engagement

The engagement centred on a structured enterprise risk assessment across all service delivery areas.

  • Service delivery continuity risk
  • Infrastructure maintenance backlog exposure
  • Revenue collection and financial sustainability
  • Capital project governance risk
  • Regulatory, audit, and reputational exposure

Work Delivered

KRS facilitated enterprise risk assessment workshops and produced formal reporting using Dimeri.

  • Scenario modelling across infrastructure failure, funding constraints, and audit escalation
  • Standardised likelihood and impact scoring applied
  • Control effectiveness evaluated and mitigation gaps identified
  • Executive-level summaries developed for governance oversight

Outcomes

Clear service delivery risk prioritisation was achieved with a structured mitigation roadmap and strengthened governance documentation.

About Urban Local Municipality

A large urban local municipality responsible for delivering core public services including electricity distribution, water and sanitation, roads and infrastructure maintenance, waste management, and community facilities.

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