KITE 2025 New Product Award — Local IT | SACEEC

Incident Management

Capture incidents, investigate root causes, link to risks and controls, and track corrective actions. Start free. No demo.

app.dimeri.ai / incidents
D
RK
Incident Management6 open incidents · response tracking
6Open
2Critical
91%Resolution Rate
3.8hMTTR
3 critical risks exceed appetite — supply chain exposure requires immediate escalation.
Equipment failure — Line A conveyor stopped6m ago · RK
Near-miss — worker slip on wet floor1h ago · PT
Machinery guard missing — Station 73h ago · JS
Training overdue — 6 staff uncertifiedYesterday · NL

Instant Capture

Log incidents in seconds from any device. Structured forms ensure consistent data capture across the organisation.

Root Cause Analysis

Walk through investigation steps with guided workflows. Document contributing factors, root causes, and lessons learned.

Risk & Control Linkage

Link every incident to the risk it materialised and the control that failed. Close the loop between reactive and proactive risk management.

Corrective Action Tracking

Assign corrective actions with clear owners and deadlines. Track progress, verify closure, and prevent recurrence.

Measure resolution speed and recurrence

Track mean time to resolution, closure rate, and recurrence rate in real time. See at a glance whether your incident response is improving or regressing.

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Dimeri
3.8h68%
MTTR (Mean Time)
91%91%
Resolution Rate
8%8%
Recurrence Rate
AI InsightMTTR 3.8h vs 6.2h industry avg — target 3h by Q2 with automated triage.

Full incident register with classification

Every incident captured, classified by type and severity, and searchable. Build institutional memory that prevents repeat failures and satisfies regulatory reporting.

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Dimeri
24Total
3Critical
7High
89%Covered
IDRisk NameOwnerScoreLevel
R-012
Supply Chain DisruptionOperations
JM20
R-018
Cybersecurity BreachIT Security
SK16
R-024
Regulatory Non-ComplianceCompliance
PL12
R-031
Key Personnel LossHR
TA6
AI InsightSupply chain risk trending up 12% — consider additional controls.

Trace from incident to control to corrective action

Every incident mapped to the control that failed and the corrective action that fixes it. Trace the full chain from event through root cause to resolution.

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Dimeri
Risks
Equipment Failure
Safety Incident
Data Loss
Controls
Preventive Maintenance
PPE Compliance Checks
Automated Backups
Actions
Emergency Repair SLA
Incident Investigation
Recovery Test Drill

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